Frequently Asked Questions


Why don't you have a phone number?

We have deliberately chosen to have the communication between the customer and customer service online. This communication policy has been drawn up for the following reasons:

  • The response time is shorter, so you will have a quicker answer than by telephone.
  • All communication is documented.
  • All communication is legible for all parties, both between customer and customer service and between personnel.
  • Through online communication, this gives customer service a little longer to arrive at the best solution for the customer.
  • The service provided is easier to analyze, allowing our employees to focus on theories and strategies to further improve current procedures.
We are more than happy to help you so that you can contact us via our contact form on the website: Contact Form Or you can send us an email directly to:
Where can I leave feedback?

After you have contacted via the contact form and / or directly via our e-mail address and received an answer from our customer service, you will be asked to rate this service 24 hours after response. You can indicate here how satisfied you are with the website in general, how satisfied you are with customer service and how we can improve our services by providing feedback.

Looking for your product:

If I order something on your website, can I have it delivered abroad?

No, we only deliver to the Netherlands, Belgium and Luxembourg.

How do I know if something is in stock?

You can assume if it is presented on the website that we have enough of this in stock to deliver.

If it is not available, the exact product or the exact size / color will be sold out.

How often is the stock replenished?

The stock is replenished every 1 to 4 weeks on average. If the desired product / size / color remains sold out after that time, you can assume that it will no longer be supplied.


What payment options are there?

You can complete your order with us with various payment options such as iDEAL, Credit card (Mastercard / Visa / AmericanExpress), Bancontact, SOFORT Banking, Belfius Direct Net, KBC / CBC Payment Button and PayPal.

Unfortunately, it is not possible to pay afterwards or by means of a giro collection form.

Can you withhold a product from me for a few days?

No, we do not withhold products from customers.

Simply because there are sometimes daily offers that are no longer effective the next day and it would also be unfair to other customers should the item become sold out.

I would like to add something to my order. How can I do this?

This is no longer possible after you have placed the order and payment has been completed.

You would have to place a second order in this case.

I haven't received my refund yet, did something go wrong?

After we have received your return, it can take up to 10 days before it is refunded to the relevant account number.

Shipping & delivery:

How long does it take for a package to arrive?

The delivery time for standard shipping is 7 to 14 days.

How can I track my package?

You can check the status of your order via the following link by entering your e-mail address and order number: Track my package

Returns & Exchanges:

Where can I find the return conditions?

The return policy can be found on our website under the heading "returns and exchanges". Refund Policy

How can I return / exchange the product?

If you want to return an item, please contact our customer service by email so that they can send the return form.

Please send an email to:

how long is the return period?

You can return the package within 14 days of receipt.

Can I also return / exchange a product through a store?

No, we are only a web store, so you cannot return it via a physical store.

Is it possible to drop off a package at the return address

Unfortunately that does not work. We only accept parcels sent by post, you can not bring them even if you live so close.

Are there shipping costs associated with the return?

That's right, these costs are for your own account and are not reimbursed by us.