We have deliberately chosen to have the communication between the customer and customer service online. This communication policy has been drawn up for the following reasons:
- The response time is shorter, so you will have a quicker answer than by telephone.
- All communication is documented.
- All communication is legible for all parties, both between customer and customer service and between personnel.
- Through online communication, this gives customer service a little longer to arrive at the best solution for the customer.
- The service provided is easier to analyze, allowing our employees to focus on theories and strategies to further improve current procedures.
After you have contacted via the contact form and / or directly via our e-mail address and received an answer from our customer service, you will be asked to rate this service 24 hours after response. You can indicate here how satisfied you are with the website in general, how satisfied you are with customer service and how we can improve our services by providing feedback.
Looking for your product:
No, we only deliver to the Netherlands, Belgium and Luxembourg.
You can assume if it is presented on the website that we have enough of this in stock to deliver.
If it is not available, the exact product or the exact size / color will be sold out.
The stock is replenished every 1 to 4 weeks on average. If the desired product / size / color remains sold out after that time, you can assume that it will no longer be supplied.
You can complete your order with us with various payment options such as iDEAL, Credit card (Mastercard / Visa / AmericanExpress), Bancontact, SOFORT Banking, Belfius Direct Net, KBC / CBC Payment Button and PayPal.
Unfortunately, it is not possible to pay afterwards or by means of a giro collection form.
No, we do not withhold products from customers.
Simply because there are sometimes daily offers that are no longer effective the next day and it would also be unfair to other customers should the item become sold out.
This is no longer possible after you have placed the order and payment has been completed.
You would have to place a second order in this case.
After we have received your return, it can take up to 10 days before it is refunded to the relevant account number.
Shipping & delivery:
The delivery time for standard shipping is 7 to 14 days.
Returns & Exchanges:
You can return the package within 14 days of receipt.
No, we are only a web store, so you cannot return it via a physical store.
Unfortunately that does not work. We only accept parcels sent by post, you can not bring them even if you live so close.
That's right, these costs are for your own account and are not reimbursed by us.